Complaints Procedure
At Blue Sky Claims, we are committed to providing a high standard of service to you, and all our customers. Any complaint is taken seriously and is dealt with promptly and professionally in accordance with our internal complaints procedures.
Our complaints procedures are designed to resolve our customers’ concerns quickly and efficiently.
How do I make a complaint?
If you have a complaint or any suggestions about any part of our service, please contact us using the details below:
Blue Sky Claims
24 Winckley Square
Preston
PR1 3JJ
Tel: 0871 328 3773
Or alternatively by email to: complaints@blueskyclaims.co.uk
What happens next?
We will do our upmost to resolve any complaint immediately and with the minimum fuss.
You will receive an acknowledgement either in writing or via email within 5 working days of receipt. Our Customer Relations team will thoroughly investigate any issues and a response will be issued within 10 working days. We aim to resolve your complaint to your complete satisfaction, however if your complaint does take longer to investigate, we will keep you informed of progress.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.
If you are not satisfied with the response.
If you do not feel that your complaint has been resolved satisfactorily please write to us explaining your reasons and we will investigate this further.
If you remain dissatisfied, what can you do?
If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Claims Management Regulator, the Ministry of Justice.
Please note that the Regulator will only intervene once all steps of the Company’s in-house complaints procedure have been followed. The Regulator can review the handling of the complaint and give direction on further handling of the complaint. However, they cannot determine a complaint or award compensation.
Please write to the following:
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
At Blue Sky Claims, we are committed to providing a high standard of service to you, and all our customers. Any complaint is taken seriously and is dealt with promptly and professionally in accordance with our internal complaints procedures.
Our complaints procedures are designed to resolve our customers’ concerns quickly and efficiently.
How do I make a complaint?
If you have a complaint or any suggestions about any part of our service, please contact us using the details below:
Blue Sky Claims
24 Winckley Square
Preston
PR1 3JJ
Tel: 0871 328 3773
Or alternatively by email to: complaints@blueskyclaims.co.uk
What happens next?
We will do our upmost to resolve any complaint immediately and with the minimum fuss.
You will receive an acknowledgement either in writing or via email within 5 working days of receipt. Our Customer Relations team will thoroughly investigate any issues and a response will be issued within 10 working days. We aim to resolve your complaint to your complete satisfaction, however if your complaint does take longer to investigate, we will keep you informed of progress.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.
If you are not satisfied with the response.
If you do not feel that your complaint has been resolved satisfactorily please write to us explaining your reasons and we will investigate this further.
If you remain dissatisfied, what can you do?
If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Claims Management Regulator, the Ministry of Justice.
Please note that the Regulator will only intervene once all steps of the Company’s in-house complaints procedure have been followed. The Regulator can review the handling of the complaint and give direction on further handling of the complaint. However, they cannot determine a complaint or award compensation.
Please write to the following:
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk